Following last week’s investigation into issues with the broadband service available to Sunset Ridge residents in North Bellingen, this week we hear the voices of Urunga residents.
While many parts of Bellingen and Dorrigo are now in line to receive Fibre to the Curb (FTTC), Urunga is scheduled to receive Fibre to the Node (FTTN), which many believe is an inferior service.
Resident and online business woman, Janette Fairleigh, said from her understanding, FTTN was now a redundant technology that would not serve the future needs of the community.
“There is far less infrastructure involved in FTTC and there are no big node cabinets – I don’t see why an upgrade would be such a major thing,” Ms Fairleigh said.
“NBN Co says it is because the FTTN is already planned and an upgrade could delay the roll-out for years.
“The FTTN boxes are large battery-operated objects, which means they would fail when there is a blackout or a flood … there are obvious safety issues with this, especially in flood-prone Urunga.
“People are moving here and bringing new businesses with them – they want this technology; to miss the crest of this technology wave would stifle growth here.”
The Urunga Chamber of Commerce is also requesting FTTC.
President Steve Allan said the chamber had been briefed by the Mayor Dominic King and council’s General Manager, Liz Jeremy and was a signatory to a letter to NBN Co asking the Urunga situation be reconsidered.
“Regardless of NBN Co saying it is too late, we would like to see FTTC here and that’s what we are pushing for,” Mr Allan said.
When asked how he would support the community’s request, the Member for Cowper, Luke Hartsuyker, said he believed the FTTN that Urunga was due to receive was a “first class service”.
“The roll-out of FTTN in Urunga is a good story to tell – it is a first class service, it is the same as is being rolled out in Port Macquarie and it is the same technology that 27 million inhabitants of London receive, as well as people in Germany, Switzerland and Austria,” Mr Hartsuyker said.
“I have no fears that the FTTN Urunga will receive will meet the needs of businesses and households now and into the future.
“We don’t want to give anyone a second rate service.”
NBN Co General Manager for State and Corporate Affairs, Sam Dimarco said construction of the NBN in Urunga was about to start.
“FTTN is not inferior, it can deliver download speeds of 100MB and upload speeds of 40MB … in the NBN Co statement of expectations we must deliver a minimum of 25MB down and 5MB up so this is well in excess of that,” Mr Dimarco said.
“Sometimes people are on plans from service providers for 25MB or less … if you are not getting what you need you should check your plan first.
“You also need to check how your house is set up for internet – do you have old cables or an old modem … there can be physical reasons for problems.”
Regarding the use of FTTN in flood-prone Urunga, Mr Dimarco said while the cabinets themselves were not flood proof, they would be installed in areas above the 1:100 year flood zone.
“FTTN uses the existing copper network, some of which is already delivered aerially in Urunga and the underground network, which is maintained by Telstra, is encased in a plastic sheath and waterproof gel. “
“No, the system is not foolproof but when there is a natural disaster, everything goes down, all services are lost together and emergency services are aware of that.”